Partypoker Cancels MTTs Due to Server Issues
After experiencing some server crashes, Partypoker and had to resort to the cancellation of multiple MTTs on February 9th.
Initially, various events were delayed, but executives eventually cancelled the day’s remaining games.
Following complaints from players about game lobbies freezing, Partypoker’s social media team made an announcement:
“As you can see we are still experiencing issues. All 9pm tournaments (including @partypokerlive event Satellites and online Day ones) and the PP Million Day 2 will be cancelled and settled as per our policy. It goes without saying we are deeply disappointed on behalf of everyone”
Partypoker’s Rob Yong both offered his apologies, tweeting:
“Sorry for lack of replies, had some jetlag. I can’t keep apologising for these crashes @partypoker but I will go and see @tom_waters on Tuesday and report back to you what the plan is to become a lot more stable.”
Yet, many players weren’t happy with this. And even though ending any tournament early is problematic, what made matters worse is Partypoker Million being cancelled. MILLIONS is partypoker LIVE’s premier high roller poker tournament series and it is a relatively new addition to the operator’s weekly schedule.
Despite 16 starting flights going off without any hiccups, Day 2 of the Partypoker Millions was interrupted for a second time. Partypoker Million only launched in November 2019 and has already been cancelled twice. In accordance with the operator’s terms and conditions, all remaining players were refunded their buy-in, fees and a split of the prize pool.
Although refunds have been issued, the community is still largely disappointed. Some think that whole situation is bound to happen when playing online. And a number of players have criticized how long Partypoker’s customer services took to respond to their inquiries.
Of course, this raised the question of what’s going to happen when future server issues arise. And with Partypoker’s aim to continue its recent rise in popularity, cancelling major MTTs isn’t a good look on them. However, the issues might be resolved very soon and plenty of action will follow!
