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Lock Poker Boosts Online Customer Support

Written By: PokerNet.com | July 16, 2012 | Posted In Poker News

In the recent weeks since Lock Poker started their own online poker network, they have been swarmed by a great number of players. They started operations of their online poker network on June 1st and have been attended by a significant number of players already. Lock Poker is a rebranding of the Cake Network.

Poker reporters have noted that normally most poker networks that have just started out have only quite a few players. Over time, the number of players will progressively grow as word about the network is passed from players to other players. In the case of Lock Poker, it was quite the opposite.

When a newly starting online poker network struggles to get more players, they struggle with catering to and keeping up with a significant number of players. It has attained the level of existing networks that have third or fourth version software platforms.

They currently rank as the ninth largest poker network in the world in just a few weeks after their launch. Their player base has edged out dozens of other rivals that have been operating for more than five years.

Lock Poker has extended their 200% bonus to up to $4,000 plus a 36% rakeback to players who have experienced glitches in their software. According to some reporters, many networks have experienced these glitches even years after their operation, but most of them do not have a massive number of players to cater to like Lock Poker.

Their management has tried to address the issue by hiring new online customer support staff. The new staff will be on board on July 22nd, following a training period. This new group will also play a very significant role especially in assisting with making deposits and withdrawal of funds, which will eventually become easier for the customers

Shane Bridges, Director of Affiliate Marketing for Lock Poker, assured their customers that the resolution of these issues is Lock’s top priority in the coming week. They also clarified that the issue in their system was server-related to reassure the players that it was not because of any malicious activity as was suggested by others.

The network has invested in millions of dollars to get their new platform running. This alone can be an assurance for players that there network is not trying to scam their players. Also, they have already signed up big names in poker as their representatives.

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